Order Management Specialist

Why should I Apply :

At Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don't just solve symptoms of problems - we fix problems at the source - source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we're all about the mission : provide solutions that deliver Clean Code.

The impact you will have

As part of our dynamic global Sales Administration team, you will play a crucial role in scaling and supporting our order management processes. We are looking for a new Order Management Specialist to join our team based in Austin, Texas, and help drive the successful execution of customer orders and business growth. This is a fantastic opportunity to contribute to our expanding business while working collaboratively with cross-functional teams and deliver exceptional service to both internal and external stakeholders.

On a daily basis, you will

• Process and Manage Orders :
• Process all incoming customer orders, including new business, upgrades, renewals, and online purchases.
• Conduct thorough order reviews, ensuring that Service Level Agreements (SLAs) are met and quality standards are maintained.
• Collaborate closely with the Sales team to validate order specifications, ensuring precision and proactively resolving any discrepancies or accommodating special requests.
• Handle Invoicing & Billing :
• Manage administrative tasks related to customer invoicing and payments.
• Coordinate with Finance and Legal teams to ensure proper resolution of invoicing issues and administrative requirements.
• Handle and resolve invoice disputes, collaborating with different stakeholders and ensuring timely communication with customers.
• Assist the Finance team with payment collections, providing administrative support as required.
• Manage SLAs & Customer Communication :
• Deliver timely responses to both internal and external customers, ensuring that all requests and issues are addressed within established SLAs.
• Act as a key point of contact for order-related queries, ensuring customers are kept informed throughout the order lifecycle.
• Improve Processes & Data Integrity :
• Contribute to maintaining data accuracy in Salesforce, ensuring that all order information is correctly captured.
• Continuously seek improvements in order management processes.
• Embrace new tools and methods that enhance order management efficiency and streamline workflows.

The skills you demonstrate

Words from the Team

Our mission is to provide excellent customer service by ensuring that all orders are processed accurately and in a timely manner. Every customer interaction should leave them satisfied and confident in our solutions.

We operate as a cohesive team, sharing objectives and workload evenly. This dynamic structure allows us to be exposed to a variety of customer requests and challenges, offering the opportunity for continuous learning and improvement. Every day is different, and we embrace the chance to enhance our processes and develop our skills together.

Feel ready to join the team? Apply and we will soon get in touch with you.

Why you will love it here :

We prioritize Diversity, Equity, and Inclusion :

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.