ECommerce Sales Coordinator

E-Commerce Sales Coordinator – Mansfield, MA (Hybrid)

Reports to: Director, Digital Commerce

Are you passionate about pets?

Join our Digital Commerce team as our E-Commer Sales Coordinator, where you’ll play a key role in supporting our growing e-commerce business. Based in Mansfield, MA, this role focuses heavily on Amazon and Chewy platforms, helping to drive online sales, maintain product data, and enhance customer experience. If you're organized, tech-savvy, and ready to make a difference in a dynamic and pet-loving workplace, we want to hear from you.

Why Join Hagen Group:

Hagen Group is a trusted, family-run business with over 70 years of experience, founded in 1955 in Montreal. With U.S. operations headquartered in Mansfield, Massachusetts, and a global presence, we’re known for our commitment to innovation, quality, and nutritional excellence. Our iconic brands span every major pet category and are backed by strong, long-standing trade relationships. Our aim remains simply to improve the lives of pets, who in turn improve our lives every day.

Discover Some of Our Brands:

Catit

Exo-Terra

Fluval

How You’ll Be Contributing:

As E-Commerce Sales Coordinator, you’ll support the Digital Commerce team in growing sales across key platforms like Amazon and Chewy. You’ll help manage product data, assist with new item launches, and ensure our listings are accurate, visible, and performing well.

• Maintain the digital product catalog by platform and customer, ensuring data accuracy and consistency.
• Manage new item setup for existing and new products using our PIM system (Plytix), and keep track of launch timelines and deliverables.
• Audit new product listings for discoverability, pricing, inventory, and content accuracy.
• Monitor product availability and troubleshoot issues impacting stock or visibility.
• Track Buy Box status, third-party sellers, and counterfeit listings to help reduce lost sales.
• Review product pages for accuracy and suggest improvements to content and merchandising strategies.
• Respond to compliance alerts and escalations from Amazon and Chewy to avoid disruptions.
• Coordinate with internal teams to resolve order issues, pricing questions, and out-of-stocks.
• Support MAP monitoring and report pricing violations for Hagen US.
• Compile sales and performance data from Amazon, Chewy, and other digital retailers.
• Contribute to monthly reporting and product review summaries to support leadership insights.

We’d Love to Hear from You if You Have:

·        A bachelor’s degree and/or 2–3 years of e-commerce experience (CPG or pet industry preferred; Amazon experience is a plus)

·        Strong organizational skills and attention to detail

·        Excellent communication skills, both written and verbal

·        Solid Microsoft Excel skills (e.g., VLOOKUPs, pivot tables) and general proficiency in Office tools like PowerPoint

·        Comfort working with data systems and navigating customer portals

·        A proactive mindset with the ability to plan, prioritize, and support strategic sales goals

Work With Us, And Benefit From:

·        Comprehensive health, dental, and vision insurance

·        Company-paid life insurance, short-term and long-term disability

·        401(k) plan with company match

·        Pet insurance and legal assistance coverage

·        Generous paid time off and holiday schedule

·        Wellness incentives and employee assistance program (EAP)

·        Casual, pet-friendly office environment

·        Learning and development support

·        Free on-site parking and daily coffee/snacks

·        The opportunity to be part of a passionate team in a growing, family-run company with 70 years of success in the pet care industry

• Apply Here: https://secure.collage.co/jobs/hagengroupcareers/52727

*Please submit your resume in PDF Format!