Receptionist/Office Assistant

JOB SUMMARY: With a customer service orientation, accurately perform assigned portions of telephone answering, appointment scheduling, check in, and check out.

Telephone Answering and Appointment Scheduling

• Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
• Receives fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows scheduling guidelines
• Schedules all other telephone appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patients financial obligation, provides patients several scheduling options, follows scheduling guidelines
• Pre-registers new patients over the telephone before they arrive for their appointment
• Verifies patients insurance eligibility using batch eligibility and online tools
• Obtains payor-required authorizations for office visits, including those for Workers Compensation patients.
• Makes reminder phone calls or uses automated systems 48 hours before designated patient appointments

Check In and Registration

• "Opens" the office each day, according to protocol
• Runs the daily schedules one day ahead and makes a copy for the physician, and the front desk
• Prints face sheet for all new patients scheduled
• Greets patients as they arrive for scheduled appointments
• Provides new patients appropriate paperwork for required signatures
• Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card and photo ID, front and back
• Confirms that electronic insurance eligibility was completed, or repeats prior to visit
• Explains financial and collection policies to new patients and provides written guidelines to each patient
• Ensures all patient paperwork is complete before patient is seen and flags the chart for the clinical staff
• Informs patients in the reception area when the physician or other providers are running behind and offers to reschedule them
• Collects copayments from patients at the time of their visit and the goal is to collect at least 90% of all collectable charges daily and posts payments into the computer and provides patient with a computerized receipt
• Screens visitors and responds to routine requests for information
• Keeps the patient reception area neat and clean at all times throughout the day

Check Out

• Requests payment in addition to the day's services from patients with outstanding account balances -post payments into the computer and provides patients with a computerized receipt
• Ensures physicians have entered CPT and ICD-9-CM codes for the visit
• Posts daily charges and payments from each encounter form into the computer system
• Schedules follow-up appointments for patients before they leave the office provides an appointment card
• Facilitates requests for referrals; schedules tests and specialist appointments as needed
• Pre-certifies referrals for CT and other tests as needed.
• Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers "daily close" packet to the Manager
• "Closes" the office each day, according to protocol

Other Shared and Common Duties

• Ensures all faxes are routed throughout the day
• Sorts incoming reports and directs to appropriate person
• Opens, date stamps, and delivers mail daily
• Facilitates any physician or manager requests throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Manager

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person