What are the responsibilities and job description for the Salesforce Developer (Service Cloud) position at Roller?
About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part : our team. We're a group of 190 highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the Role
As our Salesforce Developer, you'll leverage your deep knowledge of Salesforce Service Cloud to design and implement tailored solutions that enhance our customer service operations. From optimizing workflows to integrating cutting-edge features, you'll play a key role in empowering our teams to deliver fast, personalized, and seamless support experiences. You'll collaborate with stakeholders across the business to understand their needs and translate them into scalable, innovative solutions that improve both customer and employee satisfaction.
What You'll Do
- Develop and customize Salesforce Service Cloud solutions with a focus on digital engagement capabilities, including phone systems (Amazon Connect), chatbots, SMS, email, and community-based support systems.
- Design and implement scalable solutions for customer portals, partner portals, and self-service functionalities, ensuring a seamless user experience.
- Leverage tools like case deflection, omnichannel support, and knowledge articles to enhance support workflows and reduce case volume.
- Work on projects of varying scope, from quick enhancements to large-scale initiatives, to meet evolving business needs.
- Collaborate with cross-functional teams to gather requirements, troubleshoot challenges, and deliver tailored solutions.
- Stay informed about the latest Salesforce updates and best practices, incorporating them into the platform to optimize performance and capabilities.
- Integrate Salesforce with external tools and APIs, ensuring data consistency across engagement channels.
- Provide training, documentation, and support to internal teams to maximize adoption and effectiveness of the implemented solutions.
About You
Perks!
What You Can Expect
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
You'll get to meet with our Senior Director of GTM System Architecture to learn more about the role & ROLLER whilst also talking through your experience in more detail.
This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
