Service Operations Officer

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. Job Description Service Operations Officer – Fleet Planner Indianapolis, IN (hybrid working) As the Nacelle Lease Manager and AE 3007C Fleet Planner, you will provide professional support while administering the nacelle and AE 3007C lease asset pools. Innovate & Power the world Within this role you will collaborate with the lease engine team and the wider services organization. At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power. Rolls-Royce Business Aviation products power some of the largest and fastest business jets from Bombardier, Gulfstream, Embraer, and Cessna. We have industry leading Services and an excellent aftermarket program called Corporate Care® and CorporateCare Enhanced. The Marketing Manager will look to grow our market share with our service offerings, by enhancing our market engagement, and educating the market about Business Aviation products, services and Corporate Care Enhanced value proposition. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying. Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here. Key Accountabilities: Plan engine removals with business jet customers, to meet the Project Business Plan Manage a nacelle lease pool to include all tasks from shipping the assets to and from the customer, monitoring customer assets through their repair cycle, coordinating the timely return of the lease assets and composing post lease inspection work requests through service providers (i.e., authorized maintenance centers, service centers, On-wing Services) Maintain nacelle asset configuration records, logbooks, and airworthiness documentation to maintain asset value, avoid lease penalties, prevent airworthiness violation, and ensure customer satisfaction Lead nacelle lease pool review communications with the Project and Customer Services regarding lease pool status, upcoming needs, and end of contract term details Lead project teams and participate in process excellence improvement activities, foster a continuous improvement mindset Coordinate with the Commercial team to generate lease paperwork, occasionally assisting in the creation of the lease contract to supplement the Commercial function Basic Requirements: Associate degree with 4 years of Customer Operations experience, OR Bachelor’s degree with 2 years of Customer Operations experience, OR Master’s degree, OR JD/PhD, OR 6 years of Customer Operations experience in lieu of a degree In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident Preferred Requirements: Aviation / aerospace experience Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Our People are our Power We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team. Relocation assistance will be provided if applicable. Close Date: December 30, 2022 Job Category Service Operations Posting Date 21 Dec 2022; 00:12

Salary : $93,100 - $118,000