Patient Field Specialist

About Our Company:

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Learn more about ROMTech by visiting our company website: https://romtech.com/

Benefits: We offer competitive benefits including; medical, dental & vision. Generous PTO and 401(k) with an employer match.

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Position Overview:

ROMTech is looking for passionate, self-driven Field Specialists to join our growing team. The Field Specialist is the face of the company and may perform a variety of critical roles with ROMTech. The Field Specialist is responsible for delivering the device to the patient's home and ensuring successful set up and training of appropriate use, or other duties as assigned. Traveling from one patient's home to the next will occur on a daily basis and mileage reimbursement will apply. We are looking for candidates that have a strong ability to be self-sufficient and work independently, with a strong sense of urgency and ownership over their work. Candidates should also have excellent communication and organizational skills, with attention to detail.

The position will operate in a 6-day work week schedule and will require flexibility of schedule. We require all new Field Specialist to travel to HQ in Brookfield CT for their first week for hands-on training.

Responsibilities:

• Ensures that all pre-op and post-op deliveries are handled within the applicable timeline.
• Ensures that all PortableConnect devices are assembled and disassembled within the designated location.
• Ensures that product inventory within designated location is updated each week.
• Ensures that all PortableConnects are cleaned and physically checked before and after each pick-up.
• Ensures that all department processes and policies are always followed.
• Ensure that all orders are documented within company guidelines.
• Is responsible for ensuring that all devices are picked within 24 to 48 business hours after the treatment plan has ended.
• Ensures that all broken or defective devices are shipped back to the manufacturing facility.
• Assists Customer Service in handling patient calls to complete swap-outs and troubleshoot the device.
• Is responsible for submitting personal expenses each week to ensure quick turnaround times from ROMTech's Finance department.
• Will work directly with senior management to ensure that department KPIs & goals are being met.
• Ensuring that patient satisfaction percentages are consistently above 90%.
• Responsible for escalating patient complaints/issues to upper management.
• Is responsible for handling weekend/holiday/after hour delivery calls as needed.
• Ensures that all required paperwork for deliveries and pick-ups is submitted appropriately.
• Maintains strict confidentiality in compliance with DOH and HIPAA guidelines.
• Shows professionalism in all communications, both written and verbal, with co-workers, staff, patients, and physicians.
• Troubleshoots and identifies potential issues and resolution; engages others as necessary for follow-through.
• You may be required to assist with warehousing, administration, scheduling, or remote onboarding responsibilities.
• This role will require driving long distances/sitting/acts of bending and lifting.

Requirements:

• Ability to drive up to 75% of the time.
• Occasional overnight travel may be required outside of local territory.
• Proficient computer skills, including Office 365.
• Self-directed with the ability to work without supervision.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Must have a valid driver's license and a reliable source of transportation.
• Ability to lift up to 70lbs.
• Experience in a healthcare setting a plus
• Flexibility to start quickly.
• 2 years in a health-related field, a plus.

If this sounds like an exciting opportunity to embark in the next chapter of your career, please respond with an up-to-date resume and a member of our Talent team will be in touch if there is any interest.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods of time, walk, crouch and lift and/or move up to 70 pounds and use hands to operate a computer and other office equipment. The employee is frequently required to reach with hands and arms, talk, and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Job Type: Full-time

Pay: $55,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• Microsoft Office: 1 year (Required)
• Home health: 1 year (Preferred)
• Patient Education: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $55,000 - $57,000