IT Field Technician

OVERALL RESPONSIBILITIY

The IT Field Technician is responsible for installing, maintaining, troubleshooting, and repairing IT hardware and software across various locations. This role provides first and second-level technical support, ensuring optimal system performance and user experience. The technician works both independently and as part of a team to support the organization’s IT needs.

Working Independently

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Provide user training and support on new or updated tech
• Perform routine maintenance, system updates, and security patches.
• Track and document IT assets, maintenance activities, and user instructions.
• Assist with IT project implementation, system configurations, and device installations.
• Utilize an electronic ticketing system to manage, update, and resolve IT support requests.
• Ensure compliance with Seton Collaborative policies and industry best practices.
• Maintain proactive communication with management regarding issue resolution and escalations.
• Perform other duties as assigned.
  
  

Qualifications And Requirements

• Associate’s degree in Computer Technology or related field (or equivalent experience); Bachelor’s degree preferred.
• 2-4 years of hands-on experience in IT support, system administration, or a related role.
• Strong knowledge of operating systems, software applications, networking, and IT infrastructure.
• Familiarity with Microsoft Office 365, cloud computing, and enterprise IT environments.
• Experience with cloud platforms such as Azure, AWS, or GCPis a plus.
• Strong troubleshooting skills and the ability to resolve technical issues efficiently.
• Excellent interpersonal and communication skills to support users across different locations.
• Ability to analyze, diagnose, and resolve IT problems independently and collaboratively.
• Valid driver’s license with the ability to travel between diocesan locations.
  
  

Working Conditions And Physical Requirements

• Work is performed in office, IT service, and school environments.
• May require evening, weekend, or holiday availability.
• Must have a reliable vehicle for travel.
• Ability to lift and move equipment up to 35 pounds.
• Requires standing or walking for extended periods.
  
  

Travel Requirements: Frequent travel to office, school, and diocesan buildings, as well as professional meetings as needed.