IT Field Technician

Diocese of Bridgeport – SETON COLLABORATIVE - Job Description

Job Title: IT Field Technician

Department: The Seton Collaborative

Reports To: IT Lead

Location: various locations throughout Fairfield County

FLSA Status: Non-Exempt, Full-Time (30 hours per week)

OVERALL RESPONSIBILITY:

The IT Field Technician is responsible for installing, maintaining, troubleshooting, and repairing IT hardware and software across various locations. This role provides first and second-level technical support, ensuring optimal system performance and user experience. The technician works both independently and as part of a team to support the organization's IT needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Working independently:

· Diagnose and resolve technical issues related to hardware, software, networks, and peripherals.

· Provide user training and support on new or updated technologies.

· Perform routine maintenance, system updates, and security patches.

· Track and document IT assets, maintenance activities, and user instructions.

· Assist with IT project implementation, system configurations, and device installations.

· Utilize an electronic ticketing system to manage, update, and resolve IT support requests.

· Ensure compliance with Seton Collaborative policies and industry best practices.

· Maintain proactive communication with management regarding issue resolution and escalations.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

· Associate’s degree in Computer Technology or related field (or equivalent experience); Bachelor’s degree preferred.

· 2-4 years of hands-on experience in IT support, system administration, or a related role.

· Strong knowledge of operating systems, software applications, networking, and IT infrastructure.

· Familiarity with Microsoft Office 365, cloud computing, and enterprise IT environments.

· Experience with cloud platforms such as Azure, AWS, or GCP is a plus.

· Strong troubleshooting skills and the ability to resolve technical issues efficiently.

· Excellent interpersonal and communication skills to support users across different locations.

· Ability to analyze, diagnose, and resolve IT problems independently and collaboratively.

· Valid driver’s license with the ability to travel between diocesan locations.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Work is performed in office, IT service, and school environments

· May require evening, weekend, and holiday availability

· Must have a reliable vehicle for travel

· Ability to life and move equipment up to 35 pounds

Travel Requirements: Frequent travel to office, school, and diocesan buildings, as well as professional meetings as needed.

Job Type: Full-time

Pay: $1.00 - $2.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please share why you would like to work for the Seton Collaborative of the Diocese of Bridgeport.
• Please indicate your expected rate of pay (per hour).
• Please provide a brief summary as to why you are interested in this position with the Diocese of Bridgeport and include information on your related prior experience, including if you have worked in a school or parish setting.

Education:

• Associate (Preferred)

Experience:

• related: 2 years (Preferred)

Work Location: In person