PARTS COUNTER SALES

Description

Business Title:
- PARTS COUNTER SALES

Job Purpose:
- To provide exceptional customer service and sales support at the parts counter, assisting customers with their parts needs, maximizing sales opportunities, and contributing to the overall success of the Ron Marhofer Automall Group parts department.

Key Responsibilities:
- Assists customers in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Accurately identifies and locates required parts utilizing electronic catalogs and inventory management systems.
- Processes customer transactions efficiently, including cash, credit card, and account sales.
- Maintains a clean and organized parts counter area.
- Assists with stocking and inventory management as needed.
- Builds and maintains strong customer relationships.
- Stays up-to-date on product knowledge and industry trends.
- Contributes to a positive and productive team environment.
 

Qualifications

Required Education:
- High School Diploma or GED

Required Experience:
- 1 years of Dealership Parts Counter Sales experience

Required Skills and Abilities:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Knowledge of automotive parts and systems
- Proficiency in using parts lookup software and computer systems
- Ability to handle cash and credit transactions accurately
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Ability to upsell and cross-sell products
- Professional phone etiquette

Salary : $36,000 - $55,000