What are the responsibilities and job description for the IT Support Technician (Technical Guru) position at Ron Turley Associates Inc?
Job Description
Job Description
Description :
IT Support Technician (Technical Guru)
Description
Do you find joy in helping people solve their day-to-day tech headaches? Are you equally comfortable troubleshooting a finicky Windows laptop, lending a hand to a Mac user, or untangling weirdness in Active Directory? Can you set up mics, mixers, projectors, and cameras like a backstage pro, all while staying calm under pressure? If so, read on…
I’m the Head of Infrastructure & SRE at RTA, and I’m looking for an IT Support Technician to keep our office humming by tackling break-fix issues, managing tickets, and supporting audio / video setups for both daily meetings and our annual off-site conference (300–500 attendees!). You’ll need to navigate Windows, Mac, and a range of productivity software with ease, all while coordinating A / V logistics, setting up gear, and ensuring event recordings go off without a hitch. If this sounds like you, you could be the peanut butter to our jelly! Read on and apply!
What We’re Looking For
In general, someone who :
- Is passionate about serving others.
- Finds fulfillment in seeing colleagues thrive with minimal tech issues.
- Is comfortable being part of a team that thrives on healthy conflict. People with thin skin need not apply. No, seriously.
- Passionately cares about our clients and colleagues by helping them be more successful. Our clients are fleet managers, parts clerks, and automotive technicians who maintain everything from squad cars to school buses—so everyone comes home safely at the end of the day.
- Thinks of themselves less, while not thinking less of themselves. They’re other-centric, compassionate, and self-assured.
- Is willing to lift boxes, clean floors, and hold doors if that’s what it takes to get something done, because no job is beneath them.
- Takes ownership and initiative in their job. They identify how to make processes and systems better without waiting to be told.
- Loves to read, learn, grow, and stretch themselves. Bonus points for each book they’ve read by Patrick Lencioni!
Specifically for This Job, Someone Who :
Comfortable managing microphones, mixing boards, projectors, screens, cameras , and any other A / V gear needed for keynote sessions, panel discussions, and breakout rooms.
Key Responsibilities
Plan and manage A / V logistics (shipping, setup, teardown, inventory) for a 300–500 attendee event.
Bonus Points (Preferred Certifications)
Additional Skills (Preferred) :
Qualifications
OK, the “boring” HR part that’s necessary :
The Bottom Line
You’ve made it this far—congratulations! We are really looking for ideal team players with an almost frightening intensity around customer service and a passion for serving others. Total compensation for the role is between $55k and $75k . This is a full-time, on-site position in Glendale, AZ, working side by side with the rest of our phenomenal team. If all of this is checking off the items on your list, we’d love to hear from you!
About Us
RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.
Our office spaces are open, spacious, and colorful, with plenty of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches and genuinely enjoy each other’s company. We offer some pretty unique perks and benefits, as well as all the standard ones. We’re happy to talk through all the options!
Coming from Scottsdale? You’ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.
If all of this sounds like you, and your type of company, then click apply! We may have asked you four times now, but you’re still reading—bonus points for being thorough! Time to be the Pepper to our Potts and make sure our tech runs smoother than ever.
Requirements :
Salary : $55,000 - $75,000
