Guest + Family Experience Associate - Weekends

We are in need of Guest Family Experience Associates on the weekends to help manage operations of the Ronald McDonald House in Tampa Bay. The right candidates will have excellent customer service skills, ensure proper registration and check-out procedures, assist with guest requests, clean common areas, maintain a home-like and supportive environment, and ability to respond to emergencies.

Organization:

At Ronald McDonald House Charities of Tampa Bay, our mission is to provide essential services that remove barriers, strengthen families and promote healing when children need healthcare.

Ronald McDonald House Charities of Tampa Bay (RMHCTB) has been working to improve the health and well-being of children and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMHCTB operates 4 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and 1 located in Tampa.

Overview

Benefits: 401K eligibility after 90 days

Work location: St. Joseph's Children's Hospital

Schedule: Varies - Friday, 5:00 pm - -5:00 pm Sunday, Sleeping overnight

This position will rotate weekends with another team member; therefore, every other weekend will be off; scheduling is typically set one year in advance with the option to switch weekends with other staff.

JOB SUMMARY

The Guest Family Experience position is a part-time position that reports to the House Manager. Associates are responsible for managing the operations of the Ronald McDonald House during designated hours, will have excellent customer service skills, ensure proper registration and check-out procedures, assist with guest requests, clean common areas, maintain a home-like and supportive environment, and ability to respond to emergencies. All functions will be performed while maintaining the safety and security of the house and residents with hospitality, compassion, and professionalism.

Knowledge/ Skills/ Experience:

High School Diploma Required. One-year of customer service or related experience preferred.

Required Knowledge/Experience/Skills Include:

• Demonstrated ability to problem solve and multitask.
• Proven knowledge of supplies, equipment and/or service ordering and inventory control.
• Ability to learn database, print reports, write incident reports, and other reporting tasks.
• Must be customer service oriented, including strong communication and interpersonal skills.
• Ability to handle and address sensitive situations with confidentiality, decorum, and protocol.
• Excellent written and verbal communication skills.
• Reliable transportation to/from work and to occasionally pick up supplies ordered for House (mileage reimbursement provided for official business-related trips).
• Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.

Preferred Knowledge/Skills/Experience

• Spanish proficiency/Bilingual ability strongly preferred.
• Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.

Mental Demands:

The ability to read and comprehend documents and instruments. Must perform detailed work utilizing reasoning and problem-solving skills and complete multiple concurrent tasks with constant interruptions. Possess excellent oral and written communications skills, interpersonal skills at all levels of the non-profit field, and organizational skills. Must be able to serve as a pro-active resource for guests, staff, and community members.

Physical Demands:

This job involves all the following in various degrees but is not limited to only these physical demands: attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, typing, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to 40 pounds.

Supervision & Scheduling Demands:

Receives light supervision. part-time schedule; however, may require occasional attendance at special events/functions of the organization.

Equipment:

Some of the equipment used to perform this job include computer, printer, facsimile machine, file cabinets, copier, camera, calculator, telephone, scissors, stapler, hole punch, and writing instruments. Common kitchen and laundry appliances.

Special Notes:

The probationary period is 90 days. A review will be conducted by the direct supervisor at 90 days and 1 year; yearly review thereafter with salary consideration by RMHCTB.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities. Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company.

The successful candidate will be required to meet our pre-employment background screening requirements.