House Relations Coordinator

House Relations Coordinator

Reports To: House Relations Manager

Direct Reports: None

WORK HOURS: Non-exempt, Full-time Monday – Friday 12:00 pm – 8:00 pm

REQUIREMENT: Bilingual – English/Spanish

OVERVIEW: The primary responsibility of the House Relations Coordinator is to serve as support to the House Relations Manager. The House Relations Support is knowledgeable of the mission, goals, and objectives of the Ronald McDonald House of Fort Worth (RMHFW) and assists with all areas of operations.

JOB DUTIES

OPERATIONS COORDINATION

• Ensures clear communication with families on all House policies and procedures
• Communicates accurate eligibility criteria to referral sources and families
• Works with House Relations Manager and House Relations Staff to ensure an effective transition for coverage
• Performs background checks on all adults 18 years and older staying at the Ronald McDonald House of Fort Worth
• Performs daily review of census and coordinates with the House Relations Manager, and other House Relations Staff on room availability status
• Performs check-in and check-out procedures
• Assists in kitchen/dining area during dinner and clean up
• Communicates with the Chief Operating Officer, House Relations Manager, and House Relations Staff regarding family issues
• May be required to serve in an on-call capacity during a weekend or holiday periods
• Maintains supply of all Ronald McDonald House of Fort Worth printed materials, including guest packets, and all operations forms
• Ensures monetary room contributions are accurately collected and reflected on the family’s record
• Assists with the nightly close of transactions and recording of the day’s activity to the daily log, proper documentation of monetary room contributions, merchandise sales, and accounting for all receipts
• Responds appropriately to emergencies and incidents in accordance with RMHFW Crisis Manual
• Assists in the nightly close of the facility if applicable during your shift

FACILITY SUPPORT

• Maintains security of the facility by inspecting the premises and checking all exterior doors once the office has closed
• Monitoring and aware of individuals and groups that have access to the facility
• Locks up designated rooms at the end of the shift
• Communicates house needs with contract janitorial staff during the designated work hours
• Conducts daily inspections of the House, and grounds to identify safety, maintenance, housekeeping, and overall appearance issues, and coordinates resolution with the House Relations Manager, facility maintenance, or service providers; reports maintenance issues as needed
• Directs the resolution of maintenance issues to ensure the safety of guest families during designated evening work hours

FAMILY SERVICES

• Demonstrates an atmosphere of warmth, compassion, and support always to ensure a nurturing atmosphere
• Maintain positive guest relations
• Effectively communicates with referral sources regarding family dynamics, residency status, and any other family concerns
• Coordinates check-in and check-out process with the House Relations Manager and House Relations Staff.
• Provides information to families on current community activities and events in the DFW area, including coordinating RMHFW passes to local attractions
• Coordinates the disbursement of all tickets to events that have been donated to the house, working with the House Relations Manager and House Relations Staff to select families to attend
• Organizes transportation for families if necessary

VOLUNTEER/COMMUNITY RELATIONS

• Provides support and direction to volunteers in collaboration with the Volunteer Services Manager and House Relations Manager
• Communicates with Volunteer Services Manager about any unique situations with a volunteer
• Ensures that all donations other than monetary donations are entered in the donation book
• Assist the evening cooking groups with food storage and kitchen clean up
• Conducts tours for volunteers and groups during the evening as needed
• Encourages volunteer interaction with families
• Maintains an awareness of Board functions and Board members in general

PHYSICAL DEMANDS

• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel reach with arms and hands and talk or hear
• The employee may be required to lift up to twenty-five pounds

QUALIFICATIONS

• Bilingual in English and Spanish – REQUIRED
• High School Diploma, some college preferred
• Ability to function as a team member
• Warm, intuitive personality
• Detail-oriented and organized
• Excellent communication and assessment skills
• Proficient working knowledge of Microsoft Office software
• Dependable, able to work with minimal supervision

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Ronald McDonald House of Fort Worth is proud to be an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the families we serve. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees must wear face masks when interacting with families. All employees must be vaccinated for COVID-19 and seasonal flu.

Ability to commute/relocate:

• Fort Worth, TX 76104: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you capable of being empathetic and calm with families who are in the midst of a child's medical crisis?

Language:

• Spanish (Required)

Work Location: One location

Salary : $19 - $22