Staff assistant

Hybrid mostly remote but will need to visit onsite for certain meetings / collaborations though a NM resident would be ideal, or at least in same time zoneMust Haves :

• HS / GED with moderate to advanced technical skills including admin and customer service experience
• Must have experience using and be comfortable with Microsoft Office Suite (Word, Excel and Outlook), ServiceNow
• Must be able to complete the client’s onboarding requirements SummaryThis position will need to work together with an IT Support person on a project, a lot of things happening with this project so will need hands on approach admin to schedule meetings and help people get where they need to be, tec with knowledge on admin-ing a portal, adding users, teaching users how to use the portal, finding mistakes;
• admin won’t be doing as much hands on software work but will be communicating with customers, great communication, patience, flexible to daily changes, will be trained on Oracle as needed though any experience would be a plus;

introducing a new software to client’s customers (SNOW, so any experience with this would be a plus they will not necessarily be answering tickets in the system, but will be doing the admin work like assigning tickets to the appropriate places), will need knowledge of working within an admin portal, introducing the system to others, background in navigating, doing demos, setting up program on the backend, IT will be assisting but still need to have solid software knowledge, able to communicate technically with programmers (terminology, etc), general software knowledge, not intense programming, will be collaborating with multiple teams so team player communication and collaboration mentality, will be able to train on SNOW / Oracle as neededThis person must navigate the software Admin Portal for our Service Now AskSecurity website.

• The Ideal candidate will be at least a High School Graduate with moderate to advanced technical skills including admin and customer service experience.
• This person will have experience collaborating with multiple teams.
• This person will have a positive attitude and demonstrate patience during a lengthy project.
• The Ideal Candidate lives full time in New Mexico and can travel on site for meetings when requested.
• This person will be the main contact for everything AskSecurity : fielding questions; enabling SMEs; facilitating online / in person training;

ensuring project completion.

• This person is responsible for fielding / hosting focus groups for agent training in Service Now (experience in Microsoft Teams, Outlook Calendar, on-line Sharepoint-like portal)
• This person will be utilizing AccessIT for agent Approvals in Oracle (requires A Level access).
• This person will have prior knowledge / some experience in implementing a new software and assisting the developers in the going live process.

This can include anything from assisting in demos and being the main point of contact if anything is not properly functioning.

Last updated : 2024-11-21