Client Support Representative

RoofingSource is hiring for a Client Support Rep who is:

• Hungry, resourceful, and looking to develop their skillset within the sales and operations field and learn more about commercial roofing, construction, and HVAC/R trades
• Versatile and willing to wear various hats to assist our sales and operations team at HQ
• Task-oriented and dependable, able to knock out daily time-sensitive deliverables
• Friendly and able to provide great customer service

Experience within the roofing or construction industry is optional as we believe in hiring talented individuals and fostering an environment for goal-oriented teammates to grow. We firmly believe in our organization’s ability to teach the industry. We hire people with integrity and potential rather than requiring past experience. This is a great opportunity for a new grad or somebody early in their career to gain experience and grow. It serves as a springboard to future opportunities within the organization.

At RoofingSource, we service 10,000 buildings across the United States – our clients are the nation’s leading restaurant, banking, retail, and other multi-site national brands. As a company that encourages outside-the-box thinking, we pride ourselves on not being a typical roofing & HVAC/R company. We’ve flipped the traditional business model and serve as advocates in extending the life of our clients’ rooftop assets.

Job Responsibilities:

• Updating billable hours and notes in third party facility management software (Service Channel, Corrigo, etc) for corporate clients
• Assist sales team with various deliverables (lists, reports, etc)
• Assist with client communication
• Review and share action items outlined by technician service reports (needed repair/replacement, other contractor intervention ie. plumbing)
• Ad hoc projects working closely with our Director of Sales

Job Requirements:

• English fluency
• Computer literacy (e.g., Google Suite, apps, etc)
• Articulate communication and presentation skills
• Ability to understand and clearly articulate RoofingSource’s services (in-house and external training is provided)
• Ability to plan, prioritize, and organize

Compensation and Benefits

A Client Support Rep's industry-competitive salary varies depending on a candidate's professional experience. Most candidates receive a starting salary of $40,000-$50,000/year.

Benefits Include:

• Phone, laptop, and tablet
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Employer-matched 401(k)
• Paid holidays
• Paid Time Off (PTO)
• Enterprise Discount
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

RoofingSource is a high-energy, team environment geared to fueling and realizing not only the company’s mission and goals but the professional/personal goals of its employees through growth and development opportunities.

RoofingSource is proud to be an Equal Opportunity Employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. RoofingSource is strongly committed to this policy and believes in the concept and spirit of the law. The RoofingSource team encourages all qualified and interested persons to apply for this position.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Niles, IL 60714 (Required)

Work Location: In person

Salary : $40,000 - $50,000