IT Support Specialist L1

Job Description: IT Support Specialist L1

Department: IT Support
Location: USA (On-Site & Remote Support)
Reports To: IT Manager
Job Type: Full-Time

Position Overview

The IT Support Specialist L1 is responsible for providing first-level technical support for hardware, software, and network-related issues. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to communicate effectively with employees at all levels. The position will be a hybrid of on-site and remote IT support, ensuring seamless IT operations and timely resolution of technical issues.

Key Responsibilities1. IT Support & Troubleshooting

• Monitor and manage ITSM (IT Service Management) tickets, responding promptly to user requests.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Assist with installation, configuration, and maintenance of IT equipment.
• Handle troubleshooting for:
• Audio and video conferencing systems.
• Workstation and peripheral device issues (keyboards, monitors, printers, etc.).
• VPN and network connectivity issues.

2. On-Site IT Support (3 Days Per Week)

• Set up and maintain office workstations, ensuring all required hardware and software configurations are in place.
• Support in-office employees with hands-on troubleshooting for IT issues.
• Manage asset tracking and hardware inventory for on-site equipment.
• Perform routine maintenance and updates on company hardware.

3. Remote IT Support (5 Days Per Week)

• Provide technical support to off-site employees via remote desktop tools (e.g., TeamViewer, Microsoft Remote Desktop).
• Respond to IT support tickets and escalate complex issues as needed.
• Assist in software installations, configurations, and updates.

4. Onboarding & Offboarding Support

• Set up IT accounts and configure new employee workstations.
• Conduct IT orientation sessions for new hires.
• Manage account deactivation and secure data handover for offboarding employees.
• Retrieve and track IT assets from departing employees.

5. IT Procurement & Inventory Management

• Assist in purchasing IT equipment, ensuring availability of necessary hardware and accessories.
• Track IT assets and update inventory records.
• Coordinate with vendors for hardware repairs and replacements.

6. Network & Security Compliance

• Ensure compliance with security policies and access controls.
• Assist in network troubleshooting, including Wi-Fi connectivity and VPN setup.
• Support security-related initiatives such as software patching and vulnerability management.

7. Documentation & Reporting

• Maintain accurate documentation of IT procedures, troubleshooting steps, and issue resolutions.
• Update internal knowledge bases and IT support guides.
• Generate reports on IT service requests, resolutions, and system performance trends.

Required QualificationsTechnical Skills & Experience

• 1-3 years of IT support experience in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• , or similar platforms.
• Hands-on experience with remote troubleshooting tools (e.g., TeamViewer, Microsoft Remote Desktop).
• Basic understanding of networking concepts, including VPN and Wi-Fi troubleshooting.
• Knowledge of Office 365, Google Workspace, and enterprise security best practices.

Soft Skills

• Strong problem-solving skills and ability to diagnose IT issues efficiently.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• CompTIA A , Network , or equivalent certifications.
• Experience in IT asset management and procurement.
• Exposure to IT security policies and compliance standards.

Work Schedule & Expectations

• On-Site Support: 3 days per week at the corporate office.
• Remote Support: 5 days per week, responding to IT tickets and assisting remote employees.
• Ability to work flexible hours if needed for urgent IT issues or system upgrades.

Compensation

• Competitive hourly rate based on experience.
• This is a consulting position and does not include benefits.
• Flexible contract terms based on project requirements.

How to Apply

Interested candidates should submit their resume and a brief cover letter outlining their IT support experience to [HR contact email].

This job description provides a broad outline of responsibilities and expectations for the IT Support Specialist L1 role. Duties may evolve as business and IT needs change.

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 20 per week

Schedule:

• Monday to Friday

Ability to Relocate:

• Agoura Hills, CA 91301: Relocate before starting work (Required)

Work Location: Hybrid remote in Agoura Hills, CA 91301

Salary : $20 - $30