What are the responsibilities and job description for the Customer Success Specialist position at Roolee?
Description
ROOLEE is a fast-growing online retailer specializing in women’s clothing. We are looking to expand our Customer Success team! At ROOLEE we strive to offer personalized customer service to maintain the “family-owned” feeling. If you have excellent interpersonal skills, excel at working on teams, and have the desire to help people - this is a great fit for you!
Benefits include:
- Competitive pay
- Full, paid training provided
- Employee discount
- Flexible vacation days
- Consistent schedule (No nights or weekends)
Job Type: Part-time (12-20 hours)
Requirements
In this position, you will be responsible for the following:
- Handle incoming customer service-related emails.
- Answer phone calls in a professional and welcoming manner.
- Message customers on our Live Chat website feature.
- Interact with customers on social media sites (Instagram, Facebook, etc.).
- Process returns and damaged item claims.
- Assist customers with lost packages.
- Answer shipping-related inquiries.
- Maintain inventory control.
- Other miscellaneous customer service duties.
Part-Time positions are available. Qualifications include:
- Strong verbal and written communication skills
- Fluent in basic computer skills
- Personable and kind
- Ability to work well on team projects
- Self-motivated
