What are the responsibilities and job description for the Front of House Team Member position at Roost Chicken Salad & Deli?
At Roost, we have created something very special. Here you'll be able to learn and practice valuable culinary skills and have a lot of fun doing it. All Front and Back of house team members earn their hourly rate tips!
Job Overview Responsibilities
- To know and follow posted schedule and strict adherence to posted clock in/out times.
- Adherence to company uniform and grooming policies
- Timely and courteous service to guests
- Thorough knowledge of menu items
- Adherence to Company, state, and county sanitation standards
- Maintains a clean and organized workstation
- Maintains a friendly, helpful, positive attitude
- Knows and follows Company operating policies
- Adheres to steps of service
- Welcomes and greets Guests following established service guidelines
- Ready and willing to assist fellow Team Members in meeting Guest needs
- Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services
- Clearly understands the correct process in serving Guests with allergens.
- Takes food and beverage orders from Guests, repeating orders for Guest confirmation. Correctly enters the order in our point-of-sale system following established ringing guidelines.
- Follows alcohol awareness procedures to prevent Guest intoxication; notifies Manager on Duty with any questions surrounding alcohol service to Guests.
- Delivers food and beverages to Guests
- Assists other Team Members in taking care of Guests, providing cooperative service
- Monitors and observes the Guests’ dining experience, ensuring Guests are satisfied with their food, beverage, and service. Pre-busses throughout the dining experience. Responds promptly and courteously to any requests
- Takes Guest's order, accepts payment (including coupons and gift cards), processes credit card charges, or makes a change (if applicable). Turns in the required amount of cash and charge vouchers daily. Follows established cash handling procedures
- Thanks to Guests for their visit and invites them to return.
- Participates in the clearing and resetting of dining room tables
- Assists other servers, BOH team, and Team Members in their tasks when necessary
- Responsible for all side work and cleaning duties outlined in the restaurant
- Carries out all other duties as assigned by management
- Attends all company meetings, training seminars as required
- Performs side work at the start, throughout, and end of each shift as required.
- Performs all duties and responsibilities according to the Company’s written employee handbook, including Performance Expectations and Dress/Style/Grooming Guidelines
- Keeps immediate supervisor promptly and fully informed of all Guest service issues. Takes prompt corrective action as appropriate
- Treats all Guests, Team Members, and Team Leaders with the greatest degree of respect and courtesy
- Maintains a friendly and cooperative attitude while at work
- Performs related tasks as assigned by Restaurant Management
Skills Six months to two years related experience preferred Alcohol Certification required (TABC) prior to opening
*
- Food Handler’s Certificate as required prior to opening
- Ability to see, hear, read, and write in English. Basic math and verbal communication skills required
- Ability to comprehend and follow written and verbal direction
- Must be able to speak clearly and listen attentively to guests, other employees, and managers
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system
- Ability to manage his or her own workflow and resolve questions and problems with supervisor
Job Type: Part-time
Pay: From $12.25 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $1 - $12