Occupancy Specialist

Who we are

Roots Management Group is a manufactured housing community (MHC) investment platform and management company. Our mission is to help increase the availability of best-in-class housing options people can afford. We accomplish that by acquiring, investing in, and operating manufactured housing communities. We prioritize communication, empowerment, relationships and pride ourselves for continuous growth, working hard, reaching goals, and rewarding our teams.

At Roots, you will be a part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. As one of the fastest growing manufactured housing community operators in the country, we value those who take initiative, encourage teamwork, and work smart. Despite our rapid growth, we prioritize maintaining an atmosphere of service in all we do. To continually support our employees, we emphasize respect, teamwork, and sincerity in every interaction. Our focus is cultivating opportunities by understanding needs, creating connections, and empowering individuals.

What we are looking for

This Occupancy Specialist position is responsible for assisting in the sale of homes by meeting with prospective buyers, entering leads into the prospect tracking system, showing inventory homes, submitting new applications for approval, and taking the necessary steps to facilitate closings on deals in progress. The sales consultant will be responsible for marketing and keeping up the presentation of the homes while managing applications and home closings. The correspondence with prospects will include phone calls, e-mail, phone, social media, and physical delivery of flyers and promotions to residents. This will include physically walking around the property to meet with residents in homes and providing tours on foot.

Responsibilities:

• Support the occupancy of new and used manufactured homes by assisting in coordinating sales to new prospects utilizing industry financing options and cash sales
• Provide excellent customer service throughout the entire sales process
• Track all sales and marketing traffic and assist in the follow up on sales opportunities
• Develop leads and build relationships with clients
• Verify readiness of all available homes
• Work closely with community management team to ensure best in class service is offered
• Remain current on customer needs, industry trends, market activities, and competitor actions to determine focus of sales efforts
• Tour prospects through homes that best fit their need
• Stage homes in a tasteful and cost-effective way to provide a welcoming experience for new prospects touring homes
• Market available inventory through various means of marketing avenues, including but not limited to Facebook, Craigslist, e-mail, Flyers, Signs, Business Cards, Business to Business Marketing, etc.
• Utilize the CRM tool to efficiently manage customer information, track sales leads, organize communication with prospects, market available inventory, schedule appointments, and monitor the progress of sales opportunities throughout the sales funnel
• Coordinate with the Community Manager on the upkeep of the community as needed
• Complete market surveys on a regular basis to research competitor pricing, promotions, and incentives
• Become the expert on the sales process through training and dedication to learning
• Manage community events, advertising, and promotions to sell homes within your designated communities
• Meet sales budgets set forth by leadership
• Present and maintain a professional image on behalf the community of while selling homes
• Other tasks as needed or assigned by management

Personal Attributes:

• Honesty and integrity
• Strong interpersonal skills
• Excellent written and oral communication skills
• Driven by the challenge of helping future residents achieve homeownership
• Highly self-motivated
• Ability to think creatively and innovatively
• Experience working in a team-oriented, collaborative environment
• Driven to offer maximum resident satisfaction
• Expertise in generally used home shopping marketing avenues, to include social media
• Strong negotiation skills
• Knowledge of basic sales tactics and operations
• Able to anticipate and respond to customers
• Must have exceptional listening skills to understand the customers’ requirements and needs
• Able to relate with others across functional business units to build relationships
• Able to quickly recover from disappointment
• Ability to perform and multi-task general maintenance duties with minimal supervision
• Self-motivated, independent, and able to work with minimal supervision
• General understanding of home lending

Requirements / Preferences:

• High school diploma
• Experience building and maintaining a sales pipeline
• Ability to travel

Schedule: Five-day workweek with Saturdays required and a flexible weekday off

Additional Information / Benefits:

• Medical, Dental, and Vision insurance plans
• 401(k) matching
• Short and Long-Term Disability
• Basic Life & Accidental Death Insurance
• Health Spending Accounts (HSA)
• Holiday pay
• Flexible PTO
• Growth Opportunities
• High energy company, a friendly & supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment you must be able to pass a pre-employment background check/drug test.

We offer a rewarding and challenging experience with opportunities for career advancement within an environment that supports your professional development and recognizes your achievements. We thank all applicants for their interest.

Job Type: Full-time

Pay: $21.63 - $28.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation Package:

• Commission pay
• Holiday pay
• Hourly pay

Experience:

• Sales: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hemet, CA 92545 (Required)

Work Location: In person

Salary : $22 - $29