Job Description
Job Description
Main purpose :
- manage and resolve daily IT helpdesk support requests from Rosco global offices
- onsite and remote hardware support
- onsite and remote end user IT support
- network administration as needed
Job Summary : The focus of this role will be split between managing the global IT support ticket queue and providing multi-level IT support for our North American offices. Duties will include :
troubleshooting and resolving, or escalating, IT support requests that are submitted by Rosco employees from any of our global officestaking responsibility for, proactively planning for, and managing Rosco’s IT hardware inventorymaintaining and following device policy for distribution of cell phones, laptops, and other hardware peripheralsmanaging technical support for onboarding new employees, including setting up and distributing new laptops, equipment, and training employees on Rosco IT infrastructure and policysupporting VPN and remote accesssupporting onsite hardware and infrastructure in our global offices : printers, Wi-Fi, network administration, etc.working closely with the rest of the IT Team to maintain an overall stable and efficient IT infrastructure to support the businessidentifying, planning, and executing projects to improve user experience and global infrastructureEducation and Experience :
3-5 years’ experience with an in-house enterprise technical support teamGeneral hardware and software troubleshooting skillsExpert knowledge of Windows, Mac, and Linux operating systemsWorking knowledge of on-prem Active Directory, Entra / Azure Active Directory, Windows Admin Center, and MS365 ecosystem including SharePointExpertise with Microsoft products and Office Suite applications, particularly Teams, OneDrive, OutlookWorking knowledge of remote networking, RDP, VPNWorking knowledge of VoIP systemsAdvanced networking knowledge, including routing and firewallsExperience managing projects within budget from start to finishCompetencies and Behaviors :
Cultural fit with Rosco’s core valuesExcellent written and verbal communication skillsInquisitive, proactive, organized, detail-orientedComfortable contacting and working with coworkers remotelyStrong listening skillsAbility to ask clarifying questions to diagnose and solve problemsAbility to interact with both technical and non-technical team membersAbility to multi-task and prioritize tasks appropriatelyAvailability and willingness to occasionally work outside typical 9-5 business hours if neededCompany Description
Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth"
Founded in 1910, Rosco is the premier expendables, equipment, and product manufacturer for theatre, film, television and architectural
environments. Rosco's products have won numerous awards including five Academy Awards, 3 Emmy Awards and dozens of
industry commendations for excellence. For more information about Rosco visit www.rosco.com
Company Description
Rosco leads with innovative solutions allowing creative people to achieve their vision while creating a compelling culture and sustainable growth"
Founded in 1910, Rosco is the premier expendables, equipment, and product manufacturer for theatre, film, television and architectural
environments. Rosco's products have won numerous awards including five Academy Awards, 3 Emmy Awards and dozens of
industry commendations for excellence. For more information about Rosco visit www.rosco.com
