What are the responsibilities and job description for the Residential HVAC Dispatcher position at Roscoe Brown Inc?
Residential HVAC Dispatcher
Roscoe Brown Inc. has been in business in Middle Tennessee since 1940. For over 80 years we have been dedicated to employee success. We are hiring skilled a skilled HVAC Dispatcher!The ideal HVAC Dispatcher:
- Manage the schedule and needs of HVAC Technicians in the field
- Relay accurate information to technicians to ensure proficient and provide a quality customer experience
- Record the results of each service call and create report summaries for senior management
- Professional behavior that establishes customer rapport, encouraging repeat business
- Willingness to always go above and beyond with customer service
- Maintains company core values in each work environment – positivity, respect, integrity, and commitment.
- Self-motivated and willing to teach and motivate helpers, peers, and fellow technicians.
- Medical, Dental, & Vison Insurance
- Company Paid Life Insurance Policy
- Additional employee benefits with Aflac
- 401K with company match
- Paid time off
- Employee Discounts with various company partnerships
- Companywide events and celebrations
- Endless opportunities for learning & leadership growth
- & more!
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
- Respond to customer requests, resolve issues, and promote the brand
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
- Update customers throughout the day on the technician’s progress
- Reconcile hours worked vs hours charged per technician on a weekly basis
- Input data and maintain active logs to track the number of calls, activities, and other relevant information
- When needed, help our call center answer incoming customer calls
All candidates are required to undergo a pre-employment background check and drug screening.
If you have questions our recruiter can be contacted at 615-653-1090 call or text.
Our office is located at 959 North Thompson Lane in Murfreesboro, TN.
