Resident Manager

Job Description

Job Description

Overview

Rose Associates is your gateway to an exhilarating realm of real estate innovation. Our dynamic services platform spans development, management, leasing, and marketing, catering to private and institutional property owners globally. In the unparalleled market of New York City, where unique needs and challenges abound, we've solidified our position as the go-to industry leader.

Established in 1925, Rose Associates boasts almost a century of New York real estate expertise, continuously expanding across the tri-state area. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

Join us as a visionary Resident Manager, leading the charge in the dynamic world of multifamily apartments! You will manage and coordinate daily operations, oversee and review staff performance, and contribute to the financial success of the property. We're on the lookout for a trailblazer with exceptional leadership and problem-solving skills, and the ability to multitask like a pro. As the leader of the assigned community, you'll ensure compliance, optimize building performance, and enhance resident satisfaction. Ready for an exhilarating challenge? Your adventure begins here!

Essential Job Functions

• Manage day-to-day property operations & maintenance of asset with a focus on promptly addressing tenant and client concerns.
• Ensure the timely maintenance of all building operations and systems, including coordinating preventive maintenance work, readiness of mechanical equipment, and performance of asset.
• Ensure that all properties successfully pass audits and company, city and state inspections, and remain compliant with local laws and national code.
• Oversee all maintenance and repair activities, which involves obtaining quotes from vendors, scheduling and coordinating work, and reviewing completed tasks.
• Ability to review corporate standard operating procedures for maintenance and implement program.
• Collaborate with external contractors and vendors for specialized services.
• Negotiate service contracts, from the bidding process to management of building contracts, and verifying that suppliers / service providers meet their contractual obligations (e.g., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.).
• Ensure that all work performed by external parties meets quality and safety standards.
• Assist in the development and management of the building maintenance budget.
• Routinely review budget variances and communicate with community manager to meet financial goals of the property.
• Monitor and control maintenance expenditures to meet budget goals and identify cost savings, if possible, without compromising the quality of work.
• Respond to building emergencies by coordinating resources and providing guidance to resolve the situation and implement corrective and preventive actions.
• Supervise construction projects and capital improvements as needed.
• Enforce safety protocols and guidelines for all maintenance activities.
• Conduct regular safety inspections and provide necessary training to ensure a safe work environment.
• Investigate and report any workplace accidents or incidents.
• Maintain accurate records of all maintenance activities, repairs, and inspections.
• Prepare reports and documentation for management as needed.
• Ensure compliance with regulatory and legal requirements.
• Recruit, hire, lead, train, mentor and evaluate a team of building staff.
• Administer disciplinary actions for all building staff.
• Create and maintain a productive working environment by assigning and following up on daily tasks.
• Approve weekly payroll and oversee all personnel actions.
• Collaborate with relevant unions and union representatives.
• Able to remain stationary for extended periods of time, up to 50% of the work day.
• Ability to move about the building(s) for meetings with tenants, vendors and staff.
• Ascend / descend stairs and ladders, as well as positions oneself in small spaces for building inspections and maintenance.
• Effectively communicate with tenants, vendors, staff and various departments within the company
• Recognize areas for improvement, detect issues and assess the best plan of action to rectify them.
• Transport large or heavy objects (up to 50 lbs) throughout the property
• Exposure to a variety of environments to include varying weather conditions

Qualifications