What are the responsibilities and job description for the Administrative Assistant position at Rose International?
Primary Responsibility :
Shared Mailbox Management :
Maintain and act as gatekeeper for a high-volume, shared departmental mailbox.
Tasks include :
Reviewing incoming emails.
Determining the appropriate team member for each email.
Routing emails promptly and accurately.
Logging and managing onboarding documents associated with the mailbox.
Additional Responsibilities :
Departmental Support :
Work with two units within the department :
1.Settlements / Service Unit : (Details to be confirmed)
2.New Business Unit :
Review settlement documents.
Verify benefits stated in the documents.
Retrieve medical records when applicable.
Miscellaneous Projects :
Handle various administrative projects as assigned.
General Requirement :
Must be highly skilled in multitasking to manage both the high-volume mailbox and additional departmental tasks.
Candidate Experience & Qualifications
Minimum of 10 to 15 years of administrative experience.
Industry Background :
Open to candidates from any industry.
Exclusions :
Should not primarily come from a typical customer service background (e.g., call center or front desk roles), as this role is strictly internal with no external customer interaction.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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