Customer Account Lifecycle Analyst

Expertise :

• We will consider all levels of experience (BS / BA in business or related field preferred)
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools, conduct data analysis and recommend solutions
• Proficient with MS Office tools (Excel required; PowerApps preferred)
• Strong interpersonal skills and ability to communicate and work with all organizational levels
• Strong change management capabilities

Responsibilities :

• You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle
• You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
• You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
• You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Experience :

• 4 years Knowledge : Deep professional know-how and experience in one Sub Job Family.
• Masters domain.
• Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem solving competence.
• Improves existing processes and approaches
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.