What are the responsibilities and job description for the Customer Support position at Rose International?
This is a hybrid role in Tucson, AZ 85706 (Tuesday and Thursday onsite)
Duties :
Processing a high volume of order exceptions, transactions, and refunds while ensuring compliance with company policies and procedures.
Responsibilities also involve acting as a liaison across multiple functional groups to help investigate and resolve issues escalated from various business units and providing excellent customer service to both internal and
external customers.
The role requires end-to-end troubleshooting and resolution of customer order, billing, or refund inquiries in collaboration with relevant departments according to defined SLAs.
Additionally, the specialist proactively assists peers with workload and identifies potential issues for resolution through appropriate channels.
Key qualifications for this role include strong interpersonal skills, effective written and verbal communication abilities, capability to support multiple core processes or functional areas, adeptness at leveraging appropriate
technology, and the ability to work effectively both independently and as part of a team.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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