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NEW JOB OPENING CUSTOMER SERVICE REPRESENTATIVE IN HOUSTON, TX, USA!

Rose International
Texas, TX Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 4/21/2025

Job Description

Can be located in either Seguin, TX, Houston, TX or Peoria, IL

Education & Experience Required :

  • Highschool diploma or GED plus 2 or more related experience
  • Associates or Bachelor degree in communication or related study, no experience required

Technical Skills

Required)

  • Ability to accurately document and record customer / client information.
  • Previous experience with computer applications, such as Microsoft 365 suite
  • Desired)

  • Familiar with Salesforce
  • Soft Skills

    Required)

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Position's Contributions to Work Group :

  • Working with customers to get their engine product registered for warranty
  • Typical task breakdown :

  • Support Engine warranty registration process :
  • Verify customer submitted Warranty registration data
  • Submit customer registration data to SIMSi team
  • Enter customer data into IPSD Salesforce; share lead data with Dealer, Insurance, Aftermarket field teams
  • Contact customers to respond to inquiries or to notify them of warranty registration status
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here . Should you have any questions / concerns, please contact our HR Department via our secure website .

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).

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