What are the responsibilities and job description for the NEW JOB OPENING CUSTOMER SERVICE REPRESENTATIVE IN Johnston, IA, USA! position at Rose International?
Job Description
Client ID : 40666
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include :
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues / complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Support hours fall between 7am - 6pm CST, Monday - Friday
- Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
- Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week
- Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS :
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
Interviews will include behavioral based questioning
Benefits :
For information and details on employment benefits offered with this position, please visit here . Should you have any questions / concerns, please contact our HR Department via our secure website .
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).
