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NEW JOB OPENING CUSTOMER SUPPORT REPRESENTATIVE IN Johnston, IA, USA!

Rose International
IA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/17/2025

Job Description

Shift : Any 8 hour shift within 7am-6pm support window M-F

REQUIRED SKILLS / WORK EXPERIENCE :

  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Excellent written and verbal communication skills
  • 6 months experience with customer service / support experience.
  • Proficiency with Microsoft Office products
  • Strong computer, research and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS / WORK EXPERIENCE :

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Associates or bachelor''s degree in agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
  • PRIMARY RESPONSIBILITIES & DUTIES :

  • Customer Support Representative provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer
  • satisfaction and retention.

  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
  • Common calls and emails include :
  • General product questions, availability, compatibility
  • Ag, Residential and Commercial Turf, and Golf product issues / complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts and publications lookups
  • Loyalty Rewards programs
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here . Should you have any questions / concerns, please contact our HR Department via our secure website .

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).

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