Demo

NEW JOB OPENING TECHNICAL SUPPORT IN WINDSOR, CT, USA!

Rose International
London, CT Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 5/22/2025

Job Description

  • Only qualified Technical Support Analyst candidates located near the Windsor, CT area to be considered due to the position requiring an onsite presence

Required Education :

  • Bachelor's Degree in Computer Science, MIS, or a similar area of study. Over 7 years of core experience is required in lieu of bachelor's degree.
  • Preferred Certification :

  • Help Desk or A Certification.
  • Requirements :

  • 3-7 years of Technical Troubleshooting Support experience.
  • Strong understanding of technical support and operating system - windows, imaging, call center and voice technology.
  • Intermediate knowledge or skills in SQL queries and scripting.
  • Ability to document user, support, and maintenance procedures.
  • Customer service skills, including conflict resolution.
  • Effective communication with staff, management, end users, and other customers.
  • Ability to conceptualize end-user steps and processes to readily identify issues / problems.
  • Troubleshooting PC problems and issues.
  • Problem-solving and analytical skills.
  • Ability to train less experienced end users and staff in resolving more complicated PC technical issues and processes.
  • General knowledge of PC systems, hardware, and software.
  • Knowledge of software functionality.
  • Remedy Action Request System (Help Desk System)
  • Hardware and software support of computing systems
  • Knowledge of PC remote access functions and usage
  • Under general supervision, the IT Support Specialist configures and installs moderately complex software for IT users' desktops and mobile devices. This role provides intermediate technical support (through Tier 2) for software and hardware of end-user computing. The specialist troubleshoots to readily identify problems and / or technical issues and escalates them to the appropriate staff for resolution.

    Responsibilities :

  • Process more complex help desk tickets passed on from ITSC.
  • Provide moderately-complex functional support of applications, isolate issues, and distribute tickets to the appropriate team for resolution.
  • Isolate higher-level issues by reproducing incidents, identifying invalid data within the database, and / or tracing transactions through infrastructure to identify failure points.
  • Create DB scripts to correct invalid data within the database.
  • Facilitate the resolution of tickets passed on to any Tier 3 support group, working with external vendors as needed.
  • Create and update Support and User Guides.
  • Deliver post-development support, including client installations.
  • Provide management ticket reports, Pareto Reports, and various others.
  • Contribute to the creation and modification of system or application monitors.
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here . Should you have any questions / concerns, please contact our HR Department via our secure website .

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a NEW JOB OPENING TECHNICAL SUPPORT IN WINDSOR, CT, USA!?

    Sign up to receive alerts about other jobs on the NEW JOB OPENING TECHNICAL SUPPORT IN WINDSOR, CT, USA! career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $66,414 - $85,036
    Income Estimation: 
    $79,521 - $98,503
    Income Estimation: 
    $107,442 - $160,602
    Income Estimation: 
    $83,941 - $108,028
    Income Estimation: 
    $92,657 - $120,748
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $118,925 - $156,720
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Rose International

    Rose International
    Hired Organization Address Glasgow, KY Temporary
    Required Education : High School Diploma or GED. Required Qualifications / Skills / Experience : Previous Production exp...
    Rose International
    Hired Organization Address West Columbia, SC Temporary
    Date Posted : 02 / 19 / 2025 Hiring Organization : Rose International Position Number : 478498 Job Title : Systems Softw...
    Rose International
    Hired Organization Address Minneapolis, MN Temporary
    Date Posted: 01/30/2025 Hiring Organization: Rose International Position Number: 477435 Job Title: Digital Data Analyst ...
    Rose International
    Hired Organization Address Englewood, CO Temporary
    HYBRID POSITION - 5 DAYS ON SITE REQUIRED for first 30 days and potentially longer depending on training needs. Followin...

    Not the job you're looking for? Here are some other NEW JOB OPENING TECHNICAL SUPPORT IN WINDSOR, CT, USA! jobs in the London, CT area that may be a better fit.

    Studio Coach Support - New London, CT

    WeightWatchers, London, CT

    Direct Support Professional

    UCP of Eastern CT, Quaker, CT

    AI Assistant is available now!

    Feel free to start your new journey!