What are the responsibilities and job description for the Patient Scheduler position at Rose International?
Proficiency in
- Cerner EMR
- is a must-have for this role. Candidates should have hands-on experience with managing patient orders, scheduling tests, and maintaining medical documentation.
- Cerner is a requirement and is not preferred
- Bilingual is preferred but not a hard requirement as the department has translators
- Experience supporting scheduling for Oncology is preferred but not required. 1 years of experience.
The Scheduling Coordinator schedules patient appointment / follow ups and / or surgeries as appropriate in the assigned
unit / clinic. He / She closely monitors patients throughout various phases to assure completion of required testing and services,
validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients
in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients
are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating
care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered.
Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments / follow
up and / or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews
and codes charge slips for patient care services and / or surgical services rendered. Maintains files and records, including
supporting documentation for insurance claims. Maintains master appointment / surgery calendar for physician(s). Oversees
equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling
Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services
and equipment needed for a case.
Performs clinical and communication functions on assigned nursing unit.
She / He provides courteous reception on the nursing unit and arranges and coordinates activities for patient care.
The scheduling coordinator is responsible for scheduling patient appointments for the Clinic and Day Hospital. He / she is also
responsible for communicating, utilizing the computer system to access and enter patient data, and providing reception and
clerical functions for the department. The scheduling coordinator reports to the nursing director.
Knowledge, Skills and Abilities
Demonstrated ability to problem-solve and provide effective resolution.
Demonstrate excellent customer service behavior.
Must be comfortable with computers and medical terminology.
Bilingual; (bilingual certified department translator strongly preferred)
