Store Manager

WHO WE ARE: At Rose & Lee we’re doing our part to shift the fashion and gift industries toward a more sustainable future. Our stores offer a curated selection of clothing, accessories, and gifts from thoughtful, global brands. Our approach to ethical fashion is simple and effortless — we’re here to help our customers uplift their style and make a positive impact on local and global communities and our planet. In our opinion, feel-good style and thoughtfully-considered clothing go hand-in-hand. 

We’ve expanded our boutique footprint and are looking to add another incredible leader to our team. Our work environment is fast paced, fun and uplifting. We’re a nimble team that continues to expand our offerings and find new and creative ways to serve our community. Change around here is frequent and problem solving and process improvement is non-stop.

WHO WE ARE LOOKING FOR: We are looking to add a full-time Store Sales Manager who will run our Durham, NC location. This candidate will serve our customers with joy and lead our team of part-time sales associates. Ultimately, you will help Rose & Lee fulfill our purpose of creating a safe & uplifting space for women to connect, laugh and do good. Weekly schedule for this role will be Tuesday-Saturday.

RESPONSIBILITIES:

• Works in tandem with the leadership team to develop a comprehensive and strategic annual customer retention plan to maximize Rose & Lee’s customer loyalty and provide an exceptional customer experience.
• Responsible for the overall management of the daily operations of our boutique. To include:
• Staff Management
• Recruit, train, and motivate sales staff to build high performing team and strong bench of future leaders
• Coach, teach and develop employees towards success
• Oversee implementation of organizational processes to ensure operational excellence 
• Ensures wages, work hours, and equal employment opportunities are upheld according to federal and state laws
• Customer Experience
• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
• Monitor and analyze market trends and customer needs
• Investigate and effectively address customer complaints and concerns
• Demonstrate in-depth product knowledge and maintain awareness of new products and services
• Monitor inventory levels and ensure adequate stock is available to meet customer demands
• Partner with marketing team to develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability
• Manage customer service communication channels
• Manage in-store shopping parties
• Merchandising
• Ensure new merchandise is processed and on the sales floor in a timely manner
• Maintain a high standard of merchandising, placement, store signage and display
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
• Receiving, Fulfillment & Inventory Management
• Receive all inventory transfers, verify inventory counts and communicate any issues 
• Oversee fulfillment of all online orders
• Perform regular audits on inventory counts and manages quarterly full store inventories

REQUIREMENTS:

• An inviting and welcoming personality. You find ways to be engaging and intentional with everyone you meet. 
• Clear, concise & captivating communicator
• Strong organizational and problem solving skills
• Excellent attention to detail
• Previous people leadership experience is preferred
• Solution oriented. When you find a problem, you’re the first to start thinking of solutions and ideas for improvement
• Valid Driver's License
• Reliable Transportation

BENEFITS & PERKS

• Monthly & Annual Bonuses: paid upon meeting store sales goals
• Generous PTO plan 
• Sick and Appointment Pay
• 5 Paid Holidays
• Merchandise Discount: Enjoy a 40% discount on all products
• Purpose Driven Team: Join our team of do-gooders looking to make the world a better place for all women
• Career Growth Opportunities: Opportunity for leadership development and growth 

OUR CORE VALUES:

• Integrity: we practice our values rather than simply stating them
• People first: we believe a fulfilled life is others-centered
• Fun:  we encourage our community to take the adventure, laugh at yourself, create experiences centered around fun, try new things 
• Leadership: we foster an environment for learning, innovation and growth
• Community: we promote and foster inclusivity and diversity