What are the responsibilities and job description for the Front Desk Associate position at Rosehaven Skin Bar?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in delivering exceptional customer service in a luxury environment. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced setting.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations and maintain accurate records of guest information.
- Handle guest inquiries and provide information about services.
- Process payments and manage billing inquiries professionally.
- Operate phone systems to respond to calls promptly and courteously.
- Provide cleaning services to several areas within the spa.
- Take care of laundry for massage therapists and estheticians.
- Address any guest complaints or issues promptly, striving for resolution.
- Maintain the front desk area in a clean and organized manner.
Skills
- Strong customer service skills with a focus on luxury service.
- Proficiency in phone etiquette and handling phone systems effectively.
- Previous experience in a spa environment is preferred but not mandatory.
- Excellent communication skills, both verbal and written, with an emphasis on professionalism.
- Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
- Attention to detail and problem-solving skills to enhance guest experiences.
Join our team as a Front Desk Agent where you can make a positive impact on our clients' experiences while growing your career in the health & wellness industry.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 20 – 25 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Logan, UT 84321 (Required)
Ability to Relocate:
- Logan, UT 84321: Relocate before starting work (Required)
Work Location: In person
Salary : $13