Practice Administrator

Non-Surgical Orthopaedics, an affiliate of Precision Spine Care,  is currently looking for a Practice Administrator to join our growing interventional pain clinic in the Atlanta Metro Area! The team at Non-Surgical Orthopaedics is focused on delivering healthcare demonstrating the highest standards of pride, service, and compassion. Our focus is to recruit elite candidates committed to ethical pain management treatment that demonstrate drive and ambition above the rest.

The Practice Administrator is responsible for providing direct oversight and management to the practice’s daily operations to ensure efficient and effective accomplishment of resources, productivity, and satisfactory patient experiences. Candidates should be comfortable working in a fast paced environment, motivated, detail oriented and have excellent customer service skills.

Joining Non-Surgical Orthopaedics means that you are linking arms with leaders in Georgia healthcare and have been selected to grow with a dynamic and innovative group.

Essential Functions & Responsibilities

• Plan, organize, and direct the daily operational activities of the practice. Monitoring and implementing change of efficiency to optimize resources, productivity, and patient experience.
• Evaluate general and specific business conditions as they relate to operational issues and advise the Director of Operations on the matters; providing optional solutions to address the matters at hand.
• Participate in the evolution and refinement of quality improvement processes, enhancing operational effectiveness with an emphasis on high-quality patient care.
• Provide oversight of provider schedules for optimization of productivity, time management and patient care.
• Provide supervision to clinical and non-clinical personnel.
• Serve as a key problem-solving resource for provider, staff and patient issues.
• Responsible for recruitment and first interviews in hiring new staff, onboarding employees, and resolving personnel conflicts in accordance with the organization’s Human Resources guidelines.
• Provide training and coaching to clinical and non-clinical personnel on key job responsibilities while fostering strong working relationships built on ongoing communication and trust.
• Assist with time and attendance and some payroll functions for timely record keeping submission for processing.
• Ensure compliance and adherence to the organization’s structure, management philosophy, mission, and values.
• Act as a resource on handling inquires, complaints or physician dissatisfaction. Providing employee coaching as necessary.
• Collaborate with in developing, supporting, and executing field marketing activities. Additional collaborations include monitoring the patient experience for areas of celebration and improvement opportunities.
• Serve as a liaison between Non-Surgical Orthopaedics and the referring partners, ensuring relationship and patient satisfaction.
• Follow all clinic policies on safety and security, safeguarding and maintaining all restricted areas.
• Ensure all day’s end procedures are completed, including collection, and balancing of monies.
• Collaborate with third party billing personnel to ensure clinical and procedure records are properly completed for submittal. Review reasons of claim denial for resolution.
• Collaborate with Compliance Director ensuring compliant practices in accordance with federal and state regulation and healthcare program requirements.
• Collaborate with Informational Technology and Electronic Medical Records Specialist on electronic practice management and electronic health record issues, enhancements, and maintenance upgrades.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration or similar studies preferred.
• A minimum of three (3) years of managerial experience in a healthcare service organization; preferably in physician practice or hospital management.
• Knowledge and familiarity of medical terminology.
• Knowledge and familiarity of billing systems and insurance operations.
• Knowledge and familiarity in healthcare marketing and sales.
• Prior knowledge and use of NextGen EPM a plus.
• Strong leadership skills.
• Strong analytical and critical thinking skills.
• Strong interpersonal skills and ability to work collaboratively and cross-functionally.
• Be able to read, write, and speak fluent English.
• Strong PC skills and working knowledge of Microsoft Office.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Skills to manage stress in order to maintain a professional atmosphere and provide quality service.
• Regular, dependable, and reliable attendance.

Non Surgical Orthopaedics is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.