What are the responsibilities and job description for the Front Desk Supervisor position at Rosen Hotels & Resorts?
Summary :
The Front Desk Supervisor at Rosen Hotels & Resorts works alongside the Front Office Manager to ensure smooth and efficient operations of the front desk, in alignment with Company Standards. This role is responsible for coaching, training, and developing front desk staff, preparing reports, and handling special projects and assignments as required.
Responsibilities :
- Assist the Front Office Manager in overseeing and coordinating front desk operations.
- Provide leadership and guidance to the front desk team, ensuring exceptional guest service
- Conduct ongoing coaching and training to enhance the skills of front desk staff.
- Prepare and maintain accurate reports related to front desk activities and team performance.
- Manage special projects and assignments as directed by the Front Office Manager.
- Promptly and professionally resolve guest issues and complaints.
- Ensure compliance with Company Standards for guest check-in, check-out, and reservation procedures.
- Assist with scheduling and shift planning to ensure sufficient front desk coverage.
- Foster a positive and professional work environment for the front desk team.
- Maintain a strong understanding of hotel policies and services to effectively communicate with guests and address inquiries.
- All other duties as assigned.
Experience / Qualifications :
Education and Certification(s) / License(s) :
Discover Life at Rosen :
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy :
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
