What are the responsibilities and job description for the In Room Dining Manager position at Rosen Hotels & Resorts?
Summary:
The Room Service Manager at Rosen Hotels & Resorts is responsible for managing all aspects of the In-Room Dining/Room Service operation to deliver a high level of guest satisfaction and superior service based on the Company Standards This position involves handling guest satisfaction, ensuring compliance with hotel standards, controlling the budget, and recruiting and training staff according to Company Standards
Responsibilities:
- Manage all aspects of the In-Room Dining/Room Service operation to meet and exceed guest expectations and Company Standards
- Ensure prompt and courteous service delivery to guests in their rooms, maintaining the highest level of guest satisfaction
- Monitor and control the budget, ensuring efficient utilization of resources while maintaining quality service
- Recruit, train, and motivate staff to adhere to the Company Standards, providing guidance and support to maintain service excellence
- Stand, walk, and bend for extended periods during the shift to oversee room service operations effectively
- Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the room service department
Experience/Qualifications:
- 2 years of previous F&B experience required
- Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent preferred.
Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy:
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
