What are the responsibilities and job description for the IT Help Desk position at Rosen Hotels & Resorts?
Summary:
The IT Help Desk will provide technical assistance and support related to computer systems, hardware, software, and internet issues. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The IT Help Desk will provide outstanding guest service based on Company Standards.
Responsibilities:
- Respond to help desk inquiries and support requests
- Troubleshoot hardware and software issues
- Assist with network and internet connectivity
- Guide system setup and configuration
- Document and track support tickets and resolutions
- Comply with the company's drug-free and tobacco/nicotine-free policy
- All other duties as assigned
Experience/Qualifications:
- 1 years of related experience required.
- Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
- Must be able to legally work in the USA.
Education and Certification(s)/License(s):
- High school diploma or equivalent preferred.
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.
