What are the responsibilities and job description for the Call Center Rep/ BDC Administrator position at Roseville Toyota?
Dealership:
L0507 Roseville ToyotaRoseville Toyota
If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!
We are committed to Growing our Company and Growing our People!
Responsibilities:
The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up, and tracking all customers as it pertains to the service department within the dealership.
- Gather accurate customer information to create a database for continual follow-up and retention
- Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
- Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.
We are part of Lithia & Driveway (NYSE: LAD), a Fortune 150 Company (#140 - 2024), the #1 Automotive Group in the country with over 330 dealerships nationwide!
Qualifications:
- Call Center experience, required
- Flexible Availability
- Ability to type efficiently.
- Basic & phone computer skills.
The expected pay range for this position is $16.50 to $18.00 an hour, plus a bonus (Individual Appointment Shown/Sold, Manufacturer Approvability).
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Salary : $17 - $18
