What are the responsibilities and job description for the IT Help Desk Technician position at Roshal Health?
IT Help Desk Technician
Apply to join the Roshal Health Team!
OBJECTIVES:
•Provide quick and effective assistance with information technology systems
•Guide customers remotely through systems configuration, troubleshooting, and maintenance
•Listen attentively to customers’ questions and concerns and offer optimal solutions
•Help with troubleshooting hardware and software
•Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
RESPONSIBILITIES:
•Respond to tech inquiries via email and over the phone
•Inform customers about IT products and services
•Walk customers step-by-step through the problem-solving process
•Help with troubleshooting hardware and software
•Communicate customer feedback to the appropriate internal team members
•Order, receive, log, and prepare new hardware for users
•Manage user account creation to ensure proper access to company systems
•Managing Help Desk tickets
•Acting as the first point of contact for any IT-related issues
SKILLS AND QUALIFICATIONS:
•Excellent problem-solving and analytical skills
•Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
•The ability to break down technological processes and deliver clear, step-by-step instructions
•Patient, friendly demeanor with a great aptitude for listening
•Strong verbal and written communication skills
•Commitment to providing exceptional customer service
•Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
•Ability to diagnose and resolve a variety of technical issues
•Team-oriented mindset with an openness to constructive feedback
•Eagerness to learn new technologies and systems
•Experience working as an IT help desk technician or in a similar customer support role
•Experience with the Windows Operating System, as well as iOS and Android for mobile devices
• Familiarity with Remote Access software
Roshal Health LLC is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status, or another protected status under federal, state, or local laws.
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