Ticket and Sales Representative

About Colonial Downs Group

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Essential Duties And Responsibilities

• Sells tickets for racing days and events both in person and over the phone.
• Supervises seasonal ticketing supervisor and ticketing representatives.
• Manages sales through Banquet Event Order (BEO) system and coordinates with Event Coordinator through the end of each event.
• Provides information about race schedules, ticket prices, and promotions to customers.
• Provides exceptional customer service throughout the ticketing or sales process, addressing any inquiries or concerns promptly.
• Promotes upcoming events and special offers to increase ticket sales for racing suites, 1609 restaurant, Jockey’s Club, banquet room, and any other potential revenue generating opportunity approved by management.
• Assists with site visits and presentations to potential clients, showcasing facilities and services.
• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, and invoicing).
• Follows up on all business leads in a timely manner.
• Addresses any client inquiries or concerns in a timely and professional manner.
• Assists in sending contracts and menus to potential clients.
• Participates with catering, audiovisual, and venue teams to ensure all details are accurately represented in the BEOs.
• Responds to and assists with situations requiring service recovery to ensure client satisfaction.
• Assists with collecting and managing client payments.
• Other duties as assigned.
  
  
  

Required Skills And Abilities

• Demonstrated management and leadership skills in food & beverage operational effectiveness.
• Excellent verbal and written communication skills.
• Excellent guest service and interpersonal skills.
• Ability to work nights, weekends, and holidays.
• Conflict resolution and mediation skills.
• Strong and accurate money handling skills.
• Strong organizational skills and the ability to multitask in a fast-paced setting.
• Digital literacy in computer programs relating to the Food & Beverage department is strongly preferred.
• Proficient in Microsoft Office Suite applications.
• Proficiency in event management software is strongly preferred.
  
  
  

Education And Experience

• Bachelor’s degree preferred; High School diploma or equivalent required.
• One (1) to three (3) years of progressive experience in the ticketing and events or related field preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.
• Required to hold a valid driver’s license with a minimum of three (3) years’ driving experience.
  
  
  

Physical Requirements & Working Conditions

• The Team Member may be required to stand for the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The Team Member may be required to lift up to 30 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and guest volume.
  
  
  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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