What are the responsibilities and job description for the Front Desk Receptionist position at Rosin Optical Co., Inc.?
The Company:
The professionals at the Tescher Eye Center of North Miami Beach, Florida provide each patient with quality vision solutions and exceptional customer service. We help our patients achieve the best vision possible and want them to have an eye care experience that is second to none. Our staff is experienced in all areas of vision care. Our doctors provide comprehensive eye exams for all ages.
What we’re looking for:
Individuals that are confident, motivated, and that thrive working in a team environment/atmosphere. We want our team members to make a real difference in our patients’ lives. Versatility and willingness to challenge yourself are key.
The Receptionist is responsible for creating a warm and welcoming environment for all of our patients, inbound/outbound phone calls, scheduling patients, administrative functions, and providing superior customer service.
Job Type:
- Full-time
Locations:
- Tescher Eye Center - 1825 NE 164th St #1, North Miami Beach, FL 33162
Responsibilities:
- Welcome and identify patient needs
- Directly greet and service patients for scheduled appointments as well as impromptu visits
- Excellent and professional phone and office etiquette
- Verifying and retrieving benefits online for patients prior to appointment
- Verify patient insurance and prepare charts
- Handle a high volume phone - scheduling and confirming appointments
- Assist in Investigating and resolving customer complaints
- Provide general administrative support
Experience:
- Customer Service
- Insurance Verification
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Excellent written and verbal communication skills
Benefits:
- Paid time off and Eyewear discounts
