Accounts Receivable Clerk

ACCOUNTS RECEIVABLE CLERK

The Accounts Receivable Clerk works under the direction of the Sr. Student Ledger Accountant and the SVP of Accounting and Administration. This role is primarily responsible for all aspects of student ledger accounting including but not limited to: managing the online student laptop processing, grant reporting for third party agencies, entering student refunds and stipends, answering telephone calls from students regarding account balances, taking student payments, making weekly bank deposits, and supporting other administrative departments as needed. Additional transactional accounting and administrative responsibilities may be assigned.

Job Duties and Responsibilities

• Managing the online student laptop process (20-25% of work week)
• Review and process laptop acknowledgment forms
• Grant reporting for 3rd party agency funding that students apply for
• Enter student refunds and stipends in accounting software and student ledgers
• Serves as front-line customer service representative responding professionally and courteously to all inquiries from constituents, i.e. student, parents and staff, through personal, electronic, and telephone communications
• Update student demographic information such as addresses in database
• Take and post student payments
• Make weekly bank deposits
• Address and research inquiries from corporate representatives, school managers, and other department staff
• Meet/exceed the customers (internal and external) expectations by understanding, anticipating, and meeting customer needs
• Exhibit proactive communication
• Cross train to assist with daily duties as needed and assigned by supervisor
• Other duties and special projects as assigned

Requirements

• High school diploma or equivalent. Some college coursework helpful, but not required.
• Experience using a laptop preferred.
• Grant reporting experience at a non-profit organization will receive preference.
• Strong data entry skills, with excellent speed and accuracy
• Ability and interest in working on the phone with students, staff and vendors. This is a required duty of the job as you will be taking multiple inbound phone calls per day.
• Must be detail oriented, reliable, and a problem solver and who can make decisions with limited guidance
• Ability to focus on repetitive tasks
• Experience with MS Office, internet and email, with expertise in Excel
• Ability to work to meet deadlines and work independently
• Must be a team player and be able to effectively interact with staff outside of Accounting
• Excellent verbal and written communication skills
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross
• Adherence to Ross Code of Conduct and Professional Ethics
• Must have sufficient ability to move around the building
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials
• Background check required for employment
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Protection of the corporation and privacy of corporate proprietary and confidential information is expected
• Professional communication encompasses written, oral, visual and digital communication.
• Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Performance metrics will be set by your supervisor and used to calculate future increases.

Ross is an Equal Opportunity Employer