Office Coordinator

OFFICE COORDINATOR 32-40 HOURS/WK - MONDAY-FRIDAY - 8:00-4:30

Job Summary

The Office Coordinator works under the supervision of the Director and/or Assistant Director. The Office Coordinator is the “first face of Tri-Area Trucking School” to all visitors, current students, and alumni and is responsible for providing exceptional customer service. The Office Coordinator is responsible for registering students, team technology, providing compliant processes for all departments, ordering supplies and performing other duties as assigned by the Director.

Job Duties And Responsibilities

Customer Service & Staff Support

• Greeting and providing initial assistance to visitors
• Insure the entry, lobby and waiting area are properly maintained, stocked and welcoming
• Answer and direct incoming telephone communications
• Demonstrate a basic understanding of all Tri-Area Trucking School programs
• Demonstrate knowledge of Tri-Area Trucking School departments with the ability to direct inquiries to the right person and/or department
• Assist data entry throughout the enrollment process using CVue. From new lead to graduation
• Filing, data entry and uploading of scanned documents
• Provide additional staff support as needed
  
  

Student Support

• Perform Registrar duties
• Keep record of student attendance call ins
• Handle transcript requests
• Posting of student payments and reconciliation to CVue
• Reconciliation of the 3rd part servicer records/ledgers
• Copy and assemble various departments’ information packets
  
  

Director Support

• Assist Director with various reporting activities
• Actively participate in student retention and special school functions
• Preparing certificates, transcripts, and class records
• Notify Director of any office equipment needing repair/service
• Communicate with Ross Education departments as needed
  
  

Compliance

• Follow all Ross/Tri-Area Trucking School Policies and Procedures for data entry, filing, student records
  
  

and documentation

Ordering Supplies

• Order general office and computer/printer supplies from appropriate vendors
• Receive and verify shipping items and distribute them accordingly
  
  

Mail

• Send outgoing mail/UPS
• Receive incoming mail/UPS
  
  

Perform related work as required

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Tuition Reimbursement
• Employee Referral Bonus Program
• Monthly pay - last business day of the month - direct deposit
  
  

Requirements

• High School Diploma or GED equivalent
• 4 years’ work experience in administrative, clerical or other work requiring knowledge of general office procedure, equipment, basic bookkeeping and good attention to detail
• Some post-secondary education, such as certificate/diploma or degree from an institution accredited
  
  

by an agency recognized by the US Department of Education or the Council of Higher Education Accreditation (CHEA) is preferred

• Ability to greet all visitors to the building with a pleasant and professional manner, and always treat visitors with respect and offer prompt service
• Ability to track orders to meet student and staff regularly scheduled needs, using the Ross calendar and direction from the Campus Director
• Ability to work with vendors and track expenses. Follow Ross policies for vendors and orders
• Ability to answer inbound phone calls with a pleasant and professional tone, and always treat callers with respect and offer prompt service
• Flexibility to change priorities, as directed by the Director and/or Assistant Directors and to support other departments or projects as needed
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and internet research
• Ability to build rapport with students and staff
• Ability to work with different teams
• Ability to remain focused and adapt quickly in fast-paced environments
• Ability to achieve goals; We work to make our students successful and we measure that in individual and team accomplishments
• Strong attention to detail and accuracy, and commitment to quality
• Ability to organize your work and meet deadlines
• Demonstrate professionalism in manner, dress and conduct as a representative of TATS and a student mentor
• Adhere to TATS Code of Conduct and professional ethics
  
  

Position is in person at the Freeland campus

Ross Education/Tri Area Trucking School is and Equal Opportunity Employer