Medical Receptionist

Essential functions - Principal Duties and Responsibilities:

• Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information at check-in and in accordance to practice guidelines.
• Obtains revenue by recording and updating financial information and collecting any appropriate charges.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments and diagnostic services using EMR technology and physician scheduling preferences.
• Maintains registration flow by efficiently moving patients through the registration process and readying them for clinical staff by use of Centricity & MEDFLOW systems. Communicate all add-ons, delays, cancellations, and "no-shows" to Clinical Coordinator.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Comforts patients by answering questions, providing information, and keeping the reception area in order. Helps patients in distress by responding to emergencies.
• Maintains operations by following policies and procedures and reporting needed changes.
• Daily reconciliation of payment log.
• Scans all medical records and correspondence into EMR systems.
• Coordination of medical records (i.e. requests, filing).
• Works collaboratively with staff to achieve optimal efficiency, outcomes and morale.
• Prepares for next day appointments prior to end of business day.
• Performs self-audits to identify and track scheduling discrepancies; implements solutions.
• Coordination of outgoing mail.
• Other administrative duties as needed or required.
• Must be able to work at alternative Ross Eye Institute locations as needed.
• Demonstrates commitment to agency mission and goals.

QUALIFICATIONS & SKILLS:

• High school diploma or GED required.
• Basic Life Support Certification required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience.
• Strong knowledge of administrative and clerical procedures.
• Proficient in computers and relevant software applications and practice management technology.
• Knowledge of customer service principles and practices; responds appropriately to challenging or demanding customer situations.
• Possession of strong problem solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit high level of quality through attention to detail and monitoring of work.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20