What are the responsibilities and job description for the Store Safety Guardian position at Ross Stores?
Why Work at Ross Stores?
We are committed to creating a positive work environment where everyone can succeed. Our company values include diversity, equality, and inclusion, and we strive to foster a culture that promotes learning, growth, and teamwork. As a Store Protection Specialist, you will be part of a dynamic team that is dedicated to ensuring the safety and security of our stores and customers. If you are passionate about delivering exceptional customer service, working collaboratively with others, and contributing to a positive work environment, we encourage you to apply for this exciting opportunity.
Main Responsibilities
We are committed to creating a positive work environment where everyone can succeed. Our company values include diversity, equality, and inclusion, and we strive to foster a culture that promotes learning, growth, and teamwork. As a Store Protection Specialist, you will be part of a dynamic team that is dedicated to ensuring the safety and security of our stores and customers. If you are passionate about delivering exceptional customer service, working collaboratively with others, and contributing to a positive work environment, we encourage you to apply for this exciting opportunity.
Main Responsibilities
- Security and Loss Prevention:
- Maintain a visible presence at store entrances and exits to deter theft and prevent potential security breaches.
- Identify and report any suspicious activity or potential security risks to store leadership.
- Monitor sales floor and employee areas to prevent shoplifting and other forms of theft.
- Customer Service:
- Provide exceptional customer service by greeting customers, answering questions, and resolving any issues that may arise.
- Assist customers with finding products, answering questions about merchandise, and offering recommendations.
- Resolve customer complaints in a professional and timely manner.
- Team Collaboration:
- Work closely with store leadership and other employees to achieve security and sales goals.
- Participate in training and development programs to enhance knowledge and skills.
- Communicate effectively with colleagues and management to ensure seamless operations.
- High school diploma or equivalent required; associate's degree preferred.
- One year of supervisory experience in retail or a related field preferred.
- One year of loss prevention or security experience preferred.
- Valid security guard license preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and proficiency in Microsoft Office applications.
