About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
Pay starting at $15 with potential to earn more depending on related experience
- HYBRID SCHEDULE (3 days WFH, 2 days in-office) with completion of IN OFFICE TRAINING and are meeting expectations with management approval.
Essential Job Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Brings ideas for process or efficiency improvements to supervisorBuilds relationships with locations, field management, patients and referral sourcesCertain functions require outbound calling and data entryCollects co-pays and deductible amountsConducts insurance verification and eligibility for services / productsConducts patient satisfaction calls and acts as patient advocate to resolve questions or concernsDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA / DOT and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsMaintains accuracy and quality control throughout patient contact and data inputManages all aspects of initial intake : answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperworkObtains authorization and qualification documentationPrepares complete and accurate files for Billing DepartmentProcesses new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionProcesses work orders to field locations and coordinates timely fulfillment of products and services orderedProvides education to referral sources, patients and employees on qualifications for service and 3rd party billingProvides product / service information by answering questions, offering assistanceProvides technical assistance to customers as requiredProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesWorks extensively with eIntake proprietary systemPerforms other duties as assignedQualifications
Employment is contingent on
Background investigation (company-wide)Drug screen ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and / or Experience
High school diploma or GED equivalent, requiredPreferred Education and / or Experience
Experience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredSkills and Competencies
Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical Abilities
Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and / or tabletPhysical Demands
Lift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and / or tablet and paperworkRotech Information
Benefits
Generous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)401kMedical, Prescription, Dental and VisionHSA and FSA / Dependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinationsMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Salary : $15
