What are the responsibilities and job description for the Medical Customer Care Coordinator position at Rotech?
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Care Coordinator to join our team. This position receives inbound calls in call center and enters information into computer for customer service.
Essential Job Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Answers telephone inquiries promptly and is responsible for intake of orders
- Collects co-pays and coinsurances for services rendered
- Determine the best method for providing service while evaluating reimbursement and cost impact to the company
- Educates customers on product availability
- Ensure compassionate and positive interactions with customers, caregivers, referral sources and payers
- Make decisions based on customer need, vendor pricing and third party reimbursement possibilities
- Open new customer computer accounts, enter and confirm work orders and monitor accounts for accuracy and completion
- Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action to ensure best service is provided
- Respond quickly and professionally to customer inquiries (patients and referral sources), both in the store and on the phone, with regard to appropriateness, availability, and coverage guidelines of equipment / supplies
- Suggests new or additional products or services relative to the customers diagnosis
- Performs other duties as assigned
Qualifications
Employment is contingent on
Required Education and / or Experience
Preferred Education and / or Experience
Skills and Competencies
Physical Demands
Machines, Equipment and Technical Abilities
Rotech Information
Benefits
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Learn More
