Customer Service Representative / Dispatcher

Job Description – Customer Service Representative / Dispatcher

Full Job Description:

Roto-Rooter Plumbing & Water Cleanup of Delmarva is looking for a motivated and personable Customer Service Representative and Dispatcher to support their mature and growing company.

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter of Delmarva is the company for you. We are a family-owned local franchise serving all of the Delmarva Peninsula and take pride in being a great place to work, providing excellent pay with top benefits.

We are looking to hire an engaging and motivated individual immediately for this position. Previous call center/dispatcher/or customer service experience is required. Other applications will be rejected. Bilingual skills a plus, but not required. This is a full-time customer service position at Roto-Rooter Delmarva’s Call Center during the hours of 8:00AM-4:30PM. After hours emergency call rotation is possible.

Key Responsibilities:

• Be the first point of contact with our customers and field technicians
• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and that we will solve their plumbing-related problems.
• Data entry, including customer contact information and relevant details concerning their plumbing, drain, and septic problems and entering information into our CRM software.
• Schedule a service call based on customer’s availability and convenience.
• Discuss additional services and products we have available that may be helpful.
• Be a trusted informational resource for Roto-Rooter customers.

Position Requirements:

• Strong customer service focus
• Prior call center/dispatching/customer service experience is required
• Able to work in a fast-paced environment
• Excellent oral and written communication skills and is able to engage with the customer
• A strong working knowledge of computers, and ability to easily grasp using customer management software, email, and productivity applications like Microsoft Word and Excel
• Self-starter who is organized and thorough with attention to detail
• Bilingual skills are a plus

Compensation

• $19.00 hourly bonuses

Benefits

• Tuition Reimbursement
• Weekly Pay
• Bonuses
• Paid Vacation Days after 90 days
• Health Insurance after 90 days, including Dental and Vision
• HSA available
• Life Insurance available
• 401K with 4% employer matching after 1 year
• Special company-paid events and outings