What are the responsibilities and job description for the Dispatcher - Customer Service Representative position at Roto-Rooter?
Are you a master of multitasking with a knack for customer service? Do you thrive in fast-paced environments where no two days are the same? If so, Roto-Rooter in Edinburg, TX is looking for a full-time Dispatcher - Customer Service Representative like you!
At Roto-Rooter, we know that our Dispatcher - Customer Service Representatives are the backbone of our operations. That's why we offer Competitive pay along with a full suite of benefits, including:
- Health
- Dental
- Life insurance
- 401(k) and matching
- Paid time off (PTO)
- Annualized bonus plan tied to a multi-year sales and profitability target
- Company iPhone, iPad, and uniforms
- Continuous professional development training and supported career growth
Join a team-oriented, customer-focused company that values hard work and rewards dedication. If you're ready for a career that keeps you engaged and on your toes, apply today!
THE INS AND OUTS OF BECOMING OUR DISPATCHER - CUSTOMER SERVICE REPRESENTATIVE
YOUR ROLE:
As a Dispatcher - Customer Service Representative, you are the heartbeat of our operations. Your day starts from the comfort of your own driveway, logging in through your smartphone! From there, you'll be the essential link between customers and our plumbing teams, scheduling service calls, coordinating reschedules, and answering inquiries with patience and professionalism. Every call you take is an opportunity to make someone's day better, whether by quickly dispatching a plumber to solve a crisis or reassuring a worried homeowner. You'll juggle multiple tasks with ease-adjusting schedules, keeping our field teams running smoothly, and ensuring each customer feels heard and valued. Your empathy, attention to detail, and problem-solving skills will make a lasting impact on both our customers and our technicians.
OUR REQUIREMENTS:
- Outstanding customer service skills
- Valid driver's license
- Competence in Microsoft Office
- Bilingual abilities
JOIN US AT ROTO-ROOTER
Founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all-we solve problems quickly while providing excellent customer service.
Here at Roto-Rooter, we pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance, ability, and hard work. Additionally, we offer our employees top pay, excellent benefits, job security, and opportunities for career advancement.
So, what do you think? If you feel this is the right Dispatcher - Customer Service Representative job for you, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you!
