Branch Office Administrator

Office Admin - Plumbing & Restoration

RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 45 years of success and over $70 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans from North San Diego County to Sacramento County. Each employee plays a vital role in our success. We pride ourselves on being part of the Roto-Rooter national brand while still feeling like a family-owned business. Here at RotoCo, Inc., the work environment is modern, friendly, team-oriented, and very fast-paced. We are rapidly expanding and looking for candidates to join our family!

We are looking for an enthusiastic, experienced, and detail-oriented professional to join our team at our rapidly growing Sacramento location. A qualified candidate must have the ability to multi-task, be highly organized, and work in a fast-paced environment while handling a high volume of clerical/administrative duties. The ideal candidate is dependable, hard-working, customer service driven, and team-oriented with a desire to contribute to RotoCo, Inc.’s growth and success.

Essential Duties and Responsibilities:

• Carrying out clerical duties such as answering and receiving phone calls, responding to emails, shipping and receiving of mail from both customers and Corporate office
• Maintaining Service Technician branch schedule – Providing updates to Call Center Supervisors (i.e. callouts, on-calls, vacations, shift changes, etc.)
• Communicating with Service Technicians on clocking in and out, meal breaks, and 10-minutes breaks
• Providing support to Service Technicians such as assisting with mobile device issues and requests, uniform orders, fuel card issues and requests
• Assisting with Dispatcher functions; i.e., assigning/unassigning Service Technician(s) to jobs, managing the dispatch board, notifying Service Technician(s) of any special job requirements needed in order to receive payment *
• Communicating with customers on Service Technicians’ ETA’s on booked jobs and when rescheduling jobs *
• Preparing statements for customers
• Collecting payment(s) on residential jobs when Service Technician was not able to in-person
• Coordinate and work closely with Branch Manager to ensure efficiency in operations
• Ordering office supplies as necessary
• Assisting with obtaining Permits
• Scanning, filing, faxing, etc.

Perform other duties as assigned

Required Experience/Qualifications:

• High School diploma or equivalent
• 1 years’ proven Office Administration experience

– Plumbing industry experience a plus!

• Minimum 1 year of Customer Service experience
• Proficiency using Microsoft Office applications (Outlook, Excel, Word)
• Excellent phone etiquette
• Professional communication skills, both verbal and written
• Detail-oriented with the ability to multi-task while remaining organized
• Tech-savvy individual, knowledge of Apple mobile devices a plus!
• Strong typing skills with ability to type minimum of 50 words per minute
• Self-starter with the ability to work independently with a high degree of accuracy
• Team-player with the ability to work well with others
• Must demonstrate strong problem-solving and decision-making skills
• Able to work with a sense of urgency and prioritization under pressure
• Flexibility to work additional hours and/or days that deviate from regular work schedules
• Bilingual a plus!
• Background check and drug screens are required

Benefits:

• 401(k) Matching
• Dental Insurance
• Vision Insurance
• Medical Insurance
• Paid Time Off
• Paid Vacation
• Referral Program
• A GREAT place to work!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Relocate:

• Desert Hot Springs, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23