What are the responsibilities and job description for the Front Office Operations Director position at Rough Creek Lodge, Ranch & Resort?
Job Description:
Rough Creek Lodge, Ranch & Resort seeks an experienced professional to oversee the daily operations of its Front Office. As a key member of our team, you will be responsible for ensuring exceptional guest service and satisfaction.
The ideal candidate will possess strong leadership skills, be detail-oriented, and have a passion for hospitality. They will supervise, train, and mentor front office staff, including reservationists, bellmen, and concierges.
Key Responsibilities:
- Ensure a smooth and efficient check-in and check-out process for guests.
- Handle and resolve guest complaints and concerns in a professional and timely manner.
- Supervise front desk operations, room allocation, and guest service procedures.
Qualifications:
- Minimum 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
