What are the responsibilities and job description for the Hospitality Services Manager position at Rough Creek Lodge, Ranch & Resort?
Job Overview:
We are seeking a skilled Hotel Guest Experience Coordinator to join our team at Rough Creek Lodge, Ranch & Resort. This role involves managing the Front Office team and ensuring exceptional guest service.
The successful candidate will possess excellent leadership skills, be detail-oriented, and have a passion for hospitality. They will create schedules, manage staffing needs, and conduct performance evaluations.
Main Responsibilities:
- Manage daily front desk operations, room allocation, and guest service procedures.
- Oversee staff training and development, including reservationists, bellmen, and concierges.
- Coordinate with other departments to ensure guest satisfaction.
Requirements:
- At least 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role.
- Excellent communication and problem-solving skills.
- Proficiency in hotel management software and Microsoft Office Suite.
